LaravelAir cargo operations
Customer care

Let’s make this right.

Tell us what happened and our team will review the shipment through the same manager, finance, and disbursement approvals used for every refund.

01
Manager reviewYour request is checked
02
Finance approvalPayment is authorized
03
DisbursementRefund is completed

Secure verification. Your email must match the sender or recipient listed on the airwaybill. Shipment contact details are never revealed.

Request a refund

Share a few details so the team can find and review your shipment.

Refund requests for eligible paid shipments start at Pending Manager’s Approval. Our team can’t guarantee approval until the review is complete.

Want to check the shipment first? Track your AWB →